Payment Policy

  • Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)

  • Credit Card Charges

  • Your credit card will be charged when you place your order.

Customer Accounts

  • You may create a customer account for faster check out and to track your previous orders. If you have issues logging back into your customer account you can reset your password using the “Forgot Password?” link within the Sign In page. If that doesn’t work, we recommend creating a new account with a different email address.

Shipping Policy

  • All orders are shipped Monday - Friday 8:30am – 3:30pm PST with the exception of some holiday schedules.

  • We ship all orders via FedEx

Order Tracking

  • If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

  • The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

ORDER PROCESSING TIMES

  • Orders are processed Monday through Friday (excluding Holidays). Orders placed after 1 PM (PST) or over the weekend will process the next business day.

  • Orders take up to 48 hours to begin processing and ship (Monday through Friday). High volume periods (such as Holidays, etc.) may experience a delay in standard processing times prior to shipping.

Please see our Holiday Closure schedule below.

  • Once an order ships, we are unable to update delivery addresses or timing of delivery.

HOLIDAY HOURS

In observance of the following holidays, our offices will be closed on the below days. Orders will begin processing the next business day.

  • New Year's Holiday

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Thanksgiving Holiday

  • Christmas Eve

  • Christmas

PROMOTIONS

  • Please note: Promo Codes cannot be combined. Only one Promo Code is allowed per order. The introductory subscriber promo code is good only on the first order that meets the respective criteria and is a one-time use only.